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Digital Training and Support Framework: Supplier Clarification Event 8th...

We held the Digital Training and Support Framework Supplier Clarification Event in London on 8th December 2015. This included a presentation and an opportunity for potential suppliers to ask questions....

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Unearthing assisted digital needs of employers

Vanessa Clynes, User Experience Manager for the Employer Digital Service shares some of the challenges she faced when researching the assisted digital needs of business users. Breaking ground...

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Rollercoaster recruitment ride - A story of recruiting participants with...

Richard Palfery, analyst in the GDS Assisted Digital team, reflects on his experience of recruiting research participants with assisted digital support needs. One of the things members of our team have...

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Getting the balance right: mapping users on the digital inclusion scale

Ana Cecilia Santos, a user researcher working on redesigning the Ministry of Justice's Help with fees service, talks about how the team is capturing it's users online skills and access and mapping...

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All ab(r)oard - assisted digital overseas

Digital by default services need to be designed to include all of their users, including British Citizens with assisted digital needs overseas. In late 2015 the Home Office hosted a workshop on...

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Walk-in’ the Talk - piloting assisted digital support at convenient times and...

Richard Palfery, analyst in the GDS Assisted Digital Team, describes a recent research pilot testing walk-in assisted digital support. We’re always encouraging services to test their assumptions around...

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Back to the future - assisted digital retrospective workshop

GDS Assisted Digital lead Alan Rider plays back some of the highlights from the cross-Government retrospective workshop on boosting assisted digital capability. “It’s good to talk”, “many hands make...

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Suppliers now on the Digital Training and Support Framework

We are pleased to announce that the Digital Training and Support Framework now includes 54 approved suppliers. This award notice has been published on the Contracts Finder service. Many UK adults lack...

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How to test and refine assisted digital support before going live

Pilots are small-scale pieces of research with a limited number of a service’s users. They are a great way to test and iterate elements of your service. They let you test out processes for their...

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This blog is now archived

This blog is no longer being updated. Blog content relating to assisted digital is now published on the GDS blog. If you're interested in assisted digital and accessibility, you can also find out more...

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