Digital Training and Support Framework: Supplier Clarification Event 8th...
We held the Digital Training and Support Framework Supplier Clarification Event in London on 8th December 2015. This included a presentation and an opportunity for potential suppliers to ask questions....
View ArticleUnearthing assisted digital needs of employers
Vanessa Clynes, User Experience Manager for the Employer Digital Service shares some of the challenges she faced when researching the assisted digital needs of business users. Breaking ground...
View ArticleRollercoaster recruitment ride - A story of recruiting participants with...
Richard Palfery, analyst in the GDS Assisted Digital team, reflects on his experience of recruiting research participants with assisted digital support needs. One of the things members of our team have...
View ArticleGetting the balance right: mapping users on the digital inclusion scale
Ana Cecilia Santos, a user researcher working on redesigning the Ministry of Justice's Help with fees service, talks about how the team is capturing it's users online skills and access and mapping...
View ArticleAll ab(r)oard - assisted digital overseas
Digital by default services need to be designed to include all of their users, including British Citizens with assisted digital needs overseas. In late 2015 the Home Office hosted a workshop on...
View ArticleWalk-in’ the Talk - piloting assisted digital support at convenient times and...
Richard Palfery, analyst in the GDS Assisted Digital Team, describes a recent research pilot testing walk-in assisted digital support. We’re always encouraging services to test their assumptions around...
View ArticleBack to the future - assisted digital retrospective workshop
GDS Assisted Digital lead Alan Rider plays back some of the highlights from the cross-Government retrospective workshop on boosting assisted digital capability. “It’s good to talk”, “many hands make...
View ArticleSuppliers now on the Digital Training and Support Framework
We are pleased to announce that the Digital Training and Support Framework now includes 54 approved suppliers. This award notice has been published on the Contracts Finder service. Many UK adults lack...
View ArticleHow to test and refine assisted digital support before going live
Pilots are small-scale pieces of research with a limited number of a service’s users. They are a great way to test and iterate elements of your service. They let you test out processes for their...
View ArticleThis blog is now archived
This blog is no longer being updated. Blog content relating to assisted digital is now published on the GDS blog. If you're interested in assisted digital and accessibility, you can also find out more...
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